Laguna Studios · Fulfillment

Order Help

Bought something from a creator we pack and ship for, and something's not right? Tell us here and it goes straight to our fulfillment team. We read every request and reply by email.

Get help with my order

Takes about 3 minutes. No account or sign-in needed.

Have these handy

  • Your order or backer number
  • The creator, shop or campaign you bought from
  • What you ordered
  • Your tracking number, if you have one

What we can fix

  • A package that hasn't arrived or stopped tracking
  • Damaged, missing or wrong items
  • Address changes and reships
  • Packages returned to sender

What goes to the creator

Refunds, payments, pledge changes, add-ons and campaign timelines are handled by the creator you bought from. If you send us one of these, we'll point you to the right place.

What happens next

We reply to the email you give us, usually within 2 business days. If something arrived damaged, keep the box and packaging and take a few photos. We may ask for them.

Are you a creator who ships with Laguna? Email us at info@lagunastudios.net.